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USO CRM Implementation & Modernization

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Virginia, United States
Non-Profit
RFP
Download the rfp file: CRM_Implementation_RFP_Web.pdf.

The USO is seeking proposals from qualified software application integrators (the "Bidder") for the implementation of enterprise-capable Constituent Relationship Management ("CRM") using components of the Salesforce Nonprofit Cloud, creating a 360-degree and holistic view of customers, donors, and volunteers. The proposed solution will include, but is not limited to, the software, training, documented processes, and all components required to provide a fully functional and sustainable system.

The Bidder should be experienced in nonprofit management and with the needs and requirements of a nonprofit our size and have a comprehensive knowledge of the software application(s). Our goal is to reduce information silos across the organization, remove manual reporting and data analysis, decrease the manpower required to gather relevant data, and increase USO's ability to create personalized engagement strategies across our stakeholder base by adopting a comprehensive software application solution in accordance with the terms and conditions set forth in the Request for Proposal ("RFP").

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